We’re working hard to get orders to you safely + we’ve extended our returns period!

Where Is My Order

Click on button for get order information

Track Order
TOP 5 FREQUENTLY ASKED QUESTIONS

Where Is My Order?

Click on button for get order information

Track Order

Wondering where your order is? First things first: have you had your dispatch email? If yes, then there’s no need to worry, your order’s on its way. You can track your order in the box above, using the order number from your dispatch email.

Can’t find your dispatch email? Don’t panic! Sometimes, your dispatch email can slip into your junk folder. If you’ve double checked your inbox and your spam folder and you still can’t find your dispatch email, then your order is still at our warehouse. Once you have the dispatch email, you can track it yourself via the link in the email or by using the "track my order” section at the top of this page.

If you don't have your order number with you, grab it by logging into your account here and heading to the 'Order History' section.

We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron and American Express.We also accept Paypal and Prepaid Debit Card.

Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf.

When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.

Delhivery Commercials - STANDARD

Zone CodeTypeZone NameDelivery Time
A (Origin) Surface Local within city pickup and delivery 1-2 Days
B Surface Origin to destination within 500kms 3-4 Days
C Surface Origin to destination between 501 - 2500 kms (Metro to metro only 5-6 Days
D Surface Origin to destination between 501 - 2500 kms (Rest of India) 7-8 Days
E Surface NE, J&K and Origin to destination > 2500 kms 8-10 Days

* Zone A (Origin) – New Delhi & Delhi Ncr

If your purchase isn't quite right you have 10 days from the date you received your order to exchange or return. We can collect your return for free from your home, work or alternative address.

Shipping is complimentary on all exchanges, although customers outside the India are responsible for taxes and duties. We are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new item separately.

Items must be returned to us unused with all labels still attached. Returns that do not meet our policy will be sent back to the customer.

In addition to our standard 10 day returns policy, we offer an extended holiday season returns policy to make gift purchasing even easier. Exchange or return for a refund for orders placed Dashera, Diwali and Holi will be extended to 15 days.

How to exchange or return:

Simply follow the steps below:

Sign in to your account and under My Orders, select the order number containing the item(s) you would like to return.

Click on the "CREATE EXCHANGE/RETURN" button and choose the reason for return. Choose your replacement size if you are requesting an exchange. Please note that we are only able to offer size exchanges.

Check the box to agree with our Return Policy. You will then receive an email including your returns instructions. Book your free collection online or over the phone:

Phone

Simply visit Delhivery to find the telephone number of your nearest Delhivery branch. Remember to quote the account number for your country from our returns email.

Online

Click on the link provided in the returns email we send you and enter your 10 digit waybill number located under the barcode of your printed returns label that starts "WAYBILL XX XXXX XXXX". Review your details and select a convenient day and time for Delhivery to collect your parcel.

MR. Dapper Premier

Customers will be contacted within 24 hours to arrange a collection.

5. Sign the returns proforma invoice that you received with your order. Make sure you leave your package open until the driver or Mr. Dapper Delivery colleague has checked the contents.

We recommend that items are returned from the same country to which they were delivered. This ensures that your return is covered by our free returns policy and reaches us promptly. Orders sent back from a different destination may incur additional charges or be delayed by customs.

For more information, please contact [email protected]

Waiting for a refund can be frustrating but please be patient. your refund will either be credited to the original payment method or Mr. Dapper account and will include shipping costs for faulty items or for orders cancelled. Shipping costs will not be refunded for items returned using our free collection service.

If your order has been sent to a destination within the India, all sales taxes will be refunded. Outside the India, customs duties and sales taxes are non-refundable through Mr. Dapper. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

Please note that refunds can take up to 15 working days to show on your account due to varying processing times between payment providers.

Our Policy

Please email [email protected] if any of your purchases have been delivered without Mr. Dapper tags.

All returns should be requested and sent back within 10 days of receipt.

ORDERS DELIVERY

Where Is My Order?

Click on button for get order information

Track Order

Wondering where your order is? First things first: have you had your dispatch email? If yes, then there’s no need to worry, your order’s on its way. You can track your order in the box above, using the order number from your dispatch email.

Can’t find your dispatch email? Don’t panic! Sometimes, your dispatch email can slip into your junk folder. If you’ve double checked your inbox and your spam folder and you still can’t find your dispatch email, then your order is still at our warehouse. Once you have the dispatch email, you can track it yourself via the link in the email or by using the "track my order” section at the top of this page.

If you don't have your order number with you, grab it by logging into your account here and heading to the 'Order History' section.

Delhivery Commercials - STANDARD

Zone CodeTypeZone NameDelivery Time
A (Origin) Surface Local within city pickup and delivery 1-2 Days
B Surface Origin to destination within 500kms 3-4 Days
C Surface Origin to destination between 501 - 2500 kms (Metro to metro only 5-6 Days
D Surface Origin to destination between 501 - 2500 kms (Rest of India) 7-8 Days
E Surface NE, J&K and Origin to destination > 2500 kms 8-10 Days

* Zone A (Origin) – New Delhi & Delhi Ncr

Mr. Dapper is operating business as usual and we are working closely with couriers to ensure all deliveries arrive on time. The wellbeing of our customers is a top priority and all necessary precautions are being taken to ensure the safety of both customers and couriers during this time, including contact-free deliveries. Stay safe!

If it's before your advised delivery date and you've had your dispatch email, then it’s on its way. Your delivery date has to have passed for us to be able to investigate where your order is. On some occasions, we do come up against a bump in the road but we will do whatever we can to help you locate your order. Don’t hesitate to contact us by going to the 'Contact Us' tab on this page. Make sure you have your order number at the ready so we can help solve the issue as quickly as possible.

A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location.

A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot.

You can then contact them to arrange collection or to schedule a new delivery date.

Your order might be coming in more than one parcel, but if your expected delivery date has passed, then please get in touch by going to the 'Contact Us' tab on this page and we’ll sort it for you.

If you've placed an order and received a cancellation email from us, this is usually because the stock wasn't in the warehouse when we came to process your order. If this is the case, we will issue your refund straight away, but it may take up to 7 working days to hit your account. This is just the banking process and not something we can speed up. Trust us, we would if we could.

We know you want your order fast, so once you click that 'place order' button our warehouse team are on it within seconds. Unfortunately this means we are unable to take any steps back and make changes or edit your order. You’ll need to place another order or return any unwanted items.

Unfortunately we don't offer exchanges. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.

We keep up with the latest trends here at Mr. Dapper and this sometimes means our best selling items go out of stock in the blink of an eye. If you keep checking back, some of our most popular styles come back to site. However, for some items, once it's gone, it's gone.

Not cool!

To get this fixed for you ASAP please head to our 'Contact Us' section.

When you message, please include the following information:

      -Your name
    • -Order number
    • -Product name and code of the item ordered
    • -Product name and code of the item received
    • -Picture of the incorrect item and a description of the incorrect item received

Please do not return the item to us without speaking to our Customer Care team.

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' form.

To help us get this fixed for you ASAP, when you first contact us please include the following information;

    -Your name
  • -Order number
  • -Product name and code
  • -Picture of the fault
  • -Description of the fault

(The product name and code can be found on your order confirmation email).

Don't panic, this just means the carrier has been unable to deliver your parcel to you (you may not have been in, or they might not have been able to gain access to your property). If your tracking is showing as being returned to us, you can wait for your parcel to come back and we’ll give you a refund when it does. A typical refund will take up to 15 working days.

If the carrier was unable to deliver this time, we suggest using an alternative address where you know someone will be able to receive the parcel or selecting an alternative delivery option at checkout.

RETURNS REFUNDS

If your purchase isn't quite right you have 10 days from the date you received your order to exchange or return. We can collect your return for free from your home, work or alternative address.

Shipping is complimentary on all exchanges, although customers outside the India are responsible for taxes and duties. We are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new item separately.

Items must be returned to us unused with all labels still attached. Returns that do not meet our policy will be sent back to the customer.

In addition to our standard 10 day returns policy, we offer an extended holiday season returns policy to make gift purchasing even easier. Exchange or return for a refund for orders placed Dashera, Diwali and Holi will be extended to 15 days.

How to exchange or return:

Simply follow the steps below:

Sign in to your account and under My Orders, select the order number containing the item(s) you would like to return.

Click on the "CREATE EXCHANGE/RETURN" button and choose the reason for return. Choose your replacement size if you are requesting an exchange. Please note that we are only able to offer size exchanges.

Check the box to agree with our Return Policy. You will then receive an email including your returns instructions. Book your free collection online or over the phone:

Phone

Simply visit Delhivery to find the telephone number of your nearest Delhivery branch. Remember to quote the account number for your country from our returns email.

Online

Click on the link provided in the returns email we send you and enter your 10 digit waybill number located under the barcode of your printed returns label that starts "WAYBILL XX XXXX XXXX". Review your details and select a convenient day and time for Delhivery to collect your parcel.

MR. Dapper Premier

Customers will be contacted within 24 hours to arrange a collection.

5. Sign the returns proforma invoice that you received with your order. Make sure you leave your package open until the driver or Mr. Dapper Delivery colleague has checked the contents.

We recommend that items are returned from the same country to which they were delivered. This ensures that your return is covered by our free returns policy and reaches us promptly. Orders sent back from a different destination may incur additional charges or be delayed by customs.

For more information, please contact [email protected]

Waiting for a refund can be frustrating but please be patient. Your refund will either be credited to the original payment method or Mr. Dapper account and will include shipping costs for faulty items or for orders cancelled. Shipping costs will not be refunded for items returned using our free collection service.

If your order has been sent to a destination within the India, all sales taxes will be refunded. Outside the India, customs duties and sales taxes are non-refundable through Mr. Dapper. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

Please note that refunds can take up to 15 working days to show on your account due to varying processing times between payment providers.

Our Policy

Please email [email protected] if any of your purchases have been delivered without Mr. Dapper tags.

All returns should be requested and sent back within 10 days of receipt.

We've gone paperless! You'll no longer receive a delivery note in your parcel. Use the returns portal to get your trackable returns label.

Ready to Return? Click Here

Unfortunately we cannot accept returns 10 days after the date of delivery.

No packaging, no problem! Just pop your items in something non see-through, sealable & waterproof.

Ready to Return? Click Here

PAYMENTS PROMOTIONS

We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron and American Express.We also accept Paypal and Prepaid Debit Card.

Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf.

When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.

Who doesn't love a good deal on their favourite clothes? That's why we often have great promotions running on our website. Just remember, if you have one, you need to enter your discount/promo code when you check out as these cannot be applied to orders later. Make sure you sign up to our newsletters for exclusive offers .

Having issues redeeming your discount code?

  • Your code could’ve expired as we run offers for a limited time.
  • Remember, you can only use one promotional code per order. If you enter a second code on top of one already used, this will cancel the original discount.

Enter your code into the ‘Redeem Gift Voucher’ box at the checkout page and hit ‘Apply’. It’s as easy as that! If the value of your order is less than the value of your gift certificate, don’t sweat it.

We're currently working hard on our gift vouchers so they're not currently available for purchase but they will be back up and running soon.

Payment Error

If you experiencing error messages when making a payment, firstly, make sure you have inputted the correct details by checking all the information correctly. Contact your bank to ensure there are no problems with the card. After this, please contact us by going to the ‘Contact Us’ tab on this page to submit details and we will investigate further. To help us solve the issue for you, please include as many of the following details as possible (don't worry if you're not very technical or are unsure about any of the below; just give us as much information as you can):

  • What operating system you use (e.g. iOS, Android, Windows Vista, Mac OS X)
  • What payment method you were trying (e.g. PayPal, Visa)
  • A description of the problem and what time the problem occurred
  • If you get an error message, please include it in your message to us

Payment Declined

If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address on your Mr. Dapper account.

If the above doesn't help, your credit card company or bank will have more information.

If using PayPal, please contact PayPal directly if your payment has been declined.

Make sure you’ve entered it in the ‘Redeem Gift Voucher’ box at the checkout page and then hit apply!

MANAGING MY ACCOUNT

We’re not being awkward, but we don’t allow change of email addresses for customer account security. After all, we all like to know our data is safe. So, if you need to use an alternative email address for your Mr. Dapper account, please create a new one. It only takes a minute.

It’s simple. Log in your Account, select "address Book" and you can either add a new one or edit an existing one. Unfortunately we are unable to amend the delivery address on an order which has already been placed.

If you know your password log into your account using your current password, then under the account information section, you have the option to change your password.

If you've forgotten your password (it happens), hit the ‘Forgotten Password’ link on the account log in page and follow a few simple steps to reset. If that doesn't work, please get in touch by going to the Contact Us tab on this page.

Lost your bank card on a night out and now you’ve had to order a new one? Don’t worry, we’ve all been there. To change your payment details, just log into your account, select payment details and either add, delete or edit your payment options.

PRODUCTS

Our advertised products become very popular and sell out quickly. Check out our latest campaign products.

If you keep checking back, some of our products do reappear. Our customer service team won't know if a product is coming back in or not though, so you'll see it first.

View our Size Guide mentioned on specific product.

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' form.

To help us get this fixed for you ASAP, when you first contact us please include the following information;

  • -Your name
  • -Order number
  • -Product name and code
  • -Picture of the fault
  • -Description of the fault

(The product name and code can be found on your order confirmation email).

Not cool!

To get this fixed for you ASAP please head to our 'Contact Us' section.

When you message, please include the following information:

    • -Your name
    • -Order number
    • -Product name and code of the item ordered
    • -Product name and code of the item received
    • -Picture of the incorrect item and a description of the incorrect item received

Please do not return the item to us without speaking to our Customer Care team.

CONTACT US

Please include your order number when contacting us!

LEGAL & DATA PROTECTION

We have updated our privacy notice to ensure we’re complying with new changes in data protection law. You can find out more about your rights, choices and how we use your information in our new Privacy Notice.

If you’ve forgotten your password, at the account log in page select the forgotten password option and follow the steps to reset. If that doesn't work, please get in touch by going to the 'contact us' tab on this page.

If you have any other queries in relation to how your data is managed you can contact our customer service at [email protected]

When using the Mr. Dapper Site to place an order, you will provide your name, email address, mailing address, date of birth, payment information and telephone number.

In addition to providing us with the above information about yourself, you must be eighteen years of age or older, or, if a higher minimum age of contractual capacity exists in your jurisdiction, you must be at least that age. Additionally, you are not considered to be under a disability to enter into a contract with us, whether it be because of an embargo in or against your jurisdiction or any other reason.

Image Terms of Use

Editors typically include images as part of their blog posts and the images that they are authorized to use includes the following: Images that are licensed from vendors

  1. Images that are supplied to our editors or released into the public domain by public relations and marketing companies for press or other purposes
  2. Images that are supplied by readers, with the implied representation that the person submitting the image owns the copyright in the image and the right to give it to us for use on our site
  3. Images that are published on photo hosting sites or other public photos sites with licenses granted under Creative Commons, with attribution in accordance with the CC license granted in each case
  4. Images that are commissioned by Mr. Dapper Sites

Images that we believe to be covered by the Fair Use Doctrine, such as:

  1. Thumbnail images of 150 x 150 pixels or less, cropped or reduced in size from the original source
  2. Images that are used to illustrate a newsworthy story, where the image itself tells a story
  3. Images used in a transformative manner, such as parody
  4. Images that are widely distributed that they have become part of the news

If Mr. Dapper Sites receives any notice that an image is posted inappropriately, such as not keeping in line with the terms listed above, we reserve the right to remove that image.

If you think we have published an image or text that violates your copyright, we will address your concerns; however, if the image falls into one of the listed categories above and we believe that our use of the image is legitimate, we will not remove it from the site.

Editorial Control

We have the right, but not the obligation, to monitor or review all materials posted by any users on the Mr. Dapper Sites, including on the Mr. Dapper Forum or within our editorial comments. We reserve the right to edit, refuse to post or to remove any information or materials that we believe is objectionable or violates this Agreement, the Terms & Conditions, or applicable laws or regulations. We may remove any review or comment at any time for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to such review or comment), or for no reason at all, with or without notice.

We may also impose limits on certain features, restricting your access to part or the entire website if it is believed that you may be in breach of these Terms & Conditions, any applicable laws/regulations and/or for any other reason without notice or liability to us. Furthermore, it is acknowledged and agreed that, any actions taken by us to improve the user experience of the website, including monitoring and/or reviewing all materials and subsequently editing, removing or refusing to post such materials shall not be deemed to create any duty towards you nor shall it be deemed a basis for any liability against us.

Contest Disclaimer

The maximum number of entries per person allowed during a contest period is as the contest has specified. Any attempt by a person to submit more than the stated maximum number of entries will be disqualified from participation in such contest. UMESH & KANTI LIMITED and Mr. Dapper is not responsible for lost, late, incomplete, invalid, unintelligible, illegible, misdirected or postage-due entries, which will be disqualified. By participating in a contest, all entrants agree to abide by these official contest rules.

The winner(s) of a contest will be selected at random from the qualifying entries and will be contacted via email within three working days following the draw. Winner(s) must contact the person detailed in the email for confirmation and their full name will appear on the Mr. Dapper. In the event that the selected winner(s) does not respond within three days, another entrant will be selected in replacement. Please note that UMESH & KANTI LIMITED and Mr. Dapper is not responsible for the payment of any customs or duties that may be incurred by contest winner(s).

In consideration for your participation in a contest, the individual, group, organization, business, spectator, or other, does hereby release and forever discharge UMESH & KANTI LIMITED and Mr. Dapper, and its officers, board and employees, jointly and severally from any and all actions, cause of actions, claim and demands for, upon or by reason of any damage, loss or injury including death, which hereafter may be sustained by participating in such contest.

This release extends and applies to, and also covers and includes, all unknown, unforeseen, unanticipated and unsuspected injuries, damages, loss and liability and the consequences thereof including death, as well as those now disclosed and know to exist. The provision of any state, federal, local or territorial law or state providing substance that releases shall not extend to claims, demands, injuries, or damages which are know or unsuspected to exist at this time, to the person executing such release, are hereby expressly waived.

It is further understood and agreed that said participation in a contest is not to be construed as an admission of any liability and acceptance of assumption of responsibility by UMESH & KANTI LIMITED, its officers, board and employees, jointly and severally, for all damages and expenses for which UMESH & KANTI, its officers, board and employees, become liable as a result of any alleged act of the contest participant.

Prizes are non-transferable and cannot be exchanged for cash.

UMESH & KANTI LIMITED and Mr. Dapper reserves the right to offer an alternative prize if any prize is not available or under special situation.

Price Changes & Stock Availability

Prices are subject to change without prior notice.

While we endeavour to provide you with the most accurate and up-to-date information, occasionally ordered items may not be available as listed.

In the case that part of your order is unavailable or out of stock, the item(s) will be cancelled from the order with notification and where applicable, a refund shall be applied for the cost of the regarding item(s).

Mr. Dapper ensures that all our product descriptions and prices are up-to-date and as accurate as possible. However, in few cases, pricing errors may occur with our listings. Should we discover a pricing error while processing your order and payment, we will immediately rectify the problem before cancelling and refunding you for your order. We will also make sure to inform you about the error with your order as soon as possible.

Exchange Rate

If you are a customer whose credit/debit card is not denominated in Rupee, US Dollars and POUND Sterling the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

If your purchase isn't quite right you have 10 days from the date you received your order to exchange or return. We can collect your return for free from your home, work or alternative address.

Shipping is complimentary on all exchanges, although customers outside the India are responsible for taxes and duties. We are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new item separately.

Items must be returned to us unused with all labels still attached. Returns that do not meet our policy will be sent back to the customer.

In addition to our standard 10 day returns policy, we offer an extended holiday season returns policy to make gift purchasing even easier. Exchange or return for a refund for orders placed Dashera, Diwali and Holi will be extended to 15 days.

How to exchange or return:

Simply follow the steps below:

Sign in to your account and under My Orders, select the order number containing the item(s) you would like to return.

Click on the "CREATE EXCHANGE/RETURN" button and choose the reason for return. Choose your replacement size if you are requesting an exchange. Please note that we are only able to offer size exchanges.

Check the box to agree with our Return Policy. You will then receive an email including your returns instructions. Book your free collection online or over the phone:

Phone

Simply visit Delhivery to find the telephone number of your nearest Delhivery branch. Remember to quote the account number for your country from our returns email.

Online

Click on the link provided in the returns email we send you and enter your 10 digit waybill number located under the barcode of your printed returns label that starts "WAYBILL XX XXXX XXXX". Review your details and select a convenient day and time for Delhivery to collect your parcel.

MR. Dapper Premier

Customers will be contacted within 24 hours to arrange a collection.

5. Sign the returns proforma invoice that you received with your order. Make sure you leave your package open until the driver or Mr. Dapper Delivery colleague has checked the contents.

We recommend that items are returned from the same country to which they were delivered. This ensures that your return is covered by our free returns policy and reaches us promptly. Orders sent back from a different destination may incur additional charges or be delayed by customs.

For more information, please contact [email protected]

Privacy Notice

PRIVACY POLICY: Mr. Dapper
DATE: 17 JANUARY 2019
PRIVACY POLICY – INDIA/EU/EEA COUNTRIES

Welcome to the Mr. Dapper website: www.mr-dapper.com

At Mr. Dapper we are committed to protecting and respecting your privacy. This notice describes what personal data we collect, how we will use that data and how we keep your data safe. For additional information on how we use cookies please refer to our Cookie Policy. For all other information regarding our services, please refer to our Terms & Conditions.

If you have a question that is not answered here, or if you would like more information about how we collect, use and store your personal data, you can contact us at any time by emailing “[email protected]”, calling +91 8700009418.

In this Privacy Policy we will cover:

  1. Who is the data controller? 
  2. What personal data do we collect?
  3. How do we use this personal data?
  4. What is our legal basis for processing your personal data?
  5. Who will process your data?
  6. Do we transfer your personal data outside India and outside of the EU?
  7. How long do we keep your personal data?
  8. Your rights
  9. Security measures
  10. Complaints
  11. Changes to this notice
  12. Legislative reference and useful links

1. WHO IS THE DATA CONTROLLER?

Under the data protection law, the data controller is responsible for ensuring that your data is held securely, that you are given accurate information about how your data is used, and that your rights regarding your data are respected.
The Mr. Dapper website is owned and run by UMESH & KANTI LIMITED. For the purpose of the UK Data Protection Act 2018 and the General Data Protection Regulation 2016 (the Law), the data controllers for any personal data we hold about you are UMESH & KANTI LIMITED of 7 Mulberry Lodge, 46 The Ridgeway, Enfield, London, EN2 8QS ,United Kingdom. For the pupose of INDIA Individual and Genral data protection are hold under Personal Data Protection Bill, 2018.

Mr. Dapper (referred to here as "we", "our", "us") is part of UMESH & KANTI LIMITED. If we use the term "our Group", this means us and our subsidiaries, our ultimate holding company and its subsidiaries (or any of them). The term "our online services" refers to Mr. Dapper, UMESH & KANTI LIMITED, UMESH AND KANTI INDIA PRIVATE LIMITED our mobile and tablet applications, our pages on third party social media platforms such as Instagram, Facebook, Twitter, Pinterest and Google+ and any other websites or apps we own or run from time to time. The term "our services" refers to our online services and any of our other products and services. If you use any of our services, we will refer to you using the terms "user", "visitor", "you", "your", "yours" in this policy.
Should you have any queries about our use of your personal data, please email “[email protected]”, call +91 8700009418.

2. WHAT PERSONAL DATA DO WE COLLECT?

We collect and process only the data that is required to allow us to provide our services to you. We collect the following data when you browse or shop at www.mr-dapper.com:
a) We process the personal data required to complete and despatch your purchase, including your name, billing address, delivery address, payment details, mobile number, telephone number and email address. We collect your email address in order to send you confirmation of your order; we collect your telephone number so that we can contact you if there are any issues with the order.

b) We collect your email address when you sign up to receive Style News.

c) If you register for a Mr. Dapper account, we collect your name, email address, password, country, day and month of birth and additional information regarding your favourite designers and your marketing preferences.

d) When you contact our Customer Care team, we may collect additional data to help us resolve any queries relating to your order, delivery, payments, marketing, the website or any other queries.

e) We collect and process data about your browsing on www.mr-dapper.com, including the pages you visit and how you interact with these pages. If you have registered for an account, we collect browsing data about your access to the dedicated areas of the website.

f) If you are a customer of www.mr-dapper.com, or if you have given us your consent, we collect and process your personal data for direct marketing activities.

g) If you provide us with someone else's data for example, if you purchase a product to be delivered to a friend or as a gift, we will collect and process the personal data required to complete the transaction such as the name, delivery address and other contact details for your friend. If you are receiving an item as a gift, we will process your data only to fulfil the gift request and our contractual obligations.

h) When you use the App version of our website, we will ask for your consent to collect personal data from you in order to send you brief messages (push notifications) about products and services that we believe may be of interest to you. With your consent, we will also collect data regarding your use of the App and your IP address, in order to improve our service to you. You can disable push notification at any time by updating the App settings in your mobile device.

i) When you call our Customer Care team, your call will be recorded for training and fraud prevention purposes.


3. HOW DO WE USE THE PERSONAL DATA WE COLLECT?

We collect and process your personal data for the following purposes:
a) To fulfil our contract with you, including taking payment, shipping and delivery;
b) To provide you with relevant information about our products and services via our marketing communications and advertising;
c) To help you take full advantage of our website, including placing and holding items in your shopping bag and using services such as Wish Lists;
d) To improve the performance of our website and our promotion of the website;
e) To allow our Customer Care team to help you with queries and requests;
f) To send you updates to important information such as our Terms & Conditions.

For a detailed breakdown of how we use your personal data, please view the table below.

4) WHAT IS OUR LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA?

Under the Law we must have a valid reason for using your personal data and we may not collect, store or use data about you that is not compatible with that reason. There are four valid reasons for our use of your personal data:


I. Most of the data we collect from you is necessary to allow us to fulfil our contract with you or to enter into a contract with you e.g. you provide a billing address and email address when your purchase an item from www.mr-dapper.com so that we can process your payment and send you order confirmation.


II. In certain circumstances we will ask for your permission or consent to use your personal data e.g. if we would like to send you marketing information about items we believe may be of interest to you via email. If you have given your consent to our use of your personal data, you are entitled to withdraw this consent at any time.


III. We may also have a legitimate interest in using your personal data e.g. to ensure that the content of our website is presented to you and your device as effectively as possible, or to ensure that our marketing communications are relevant to your interests. If this is our reason for using your data, we must make sure that our interests do not override yours and you are entitled to object to this use of your data.


IV. Lastly, we may be required to use your data to meet a legal obligation or to protect your interests e.g. we may exchange information with other specialist organisations for the purposes of fraud detection and credit risk reduction and we will retain financial data long term to meet our statutory obligations.

For a detailed breakdown of how we use your personal data, please view the table below.

5) WHO WILL PROCESS YOUR DATA?

Your personal data will be processed by the internal staff of THE UMESH & KANTI LIMITED who have been specifically trained and authorised for this processing. In carrying out the processing, the data may also be transmitted to companies belonging to UMESH & KANTI LIMITED, to which UMESH & KANTI belongs.

Your personal data will also be transmitted to third parties that we use to provide our services; these parties have been rigorously assessed and offer a guarantee of compliance with the legislation on the processing of personal data. These parties have been designated as data processors and carry out their activities according to the instructions given by Mr. Dapper and UMESH & KANTI LIMITED and under our control.

The third parties in question belong to the following categories: banking operators, internet providers, companies specialising in IT and telematics services; couriers; companies that carry out marketing activities, including social media organisations; companies specialising in market research and data processing; companies offering contact centre services; companies providing publishing and distribution services.

When we share your personal data with DELHIVERY Limited for the purposes of domestic shipments, on demand delivery and the security screening associated with these services, DELHIVERY and UMESH & KANTI LIMITED are both controllers of your personal data. UMESH & KANTI LIMITED is the controller of the personal data of its customers and DELHIVERY is the controller of personal data provided to DELHIVERY to perform these services.

Under some circumstances we may be required to disclose or share your data without your consent, for example if we are required by the police, the courts or for other legal reasons. Your data may be transmitted to the police, judicial and administrative authorities, in accordance with the law, for the investigation and prosecution of crimes, the prevention of and protection from threats to public security, to allow UMESH & KANTI LIMITED to ascertain, exercise or defend a right in court, as well as for other reasons related to the protection of the rights and freedoms of others.
We may also transfer your personal data to a buyer or potential buyer in the event that our assets are acquired by another organisation. The purchaser will be required by law to use your personal data only as described in this Privacy Policy.

6) DATA TRANSFER OUTSIDE THE EUROPEAN UNION

Some of the third parties listed in the previous paragraph Who will process your data may be located in countries outside INDIA and the European Union that nevertheless offer an adequate level of data protection, as established by specific decisions of the European Commission (https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en) ( Personal Data Protection Bill, 2018.)
The transfer of your personal data to countries that do not belong to the European Union and that have not been assessed as offering adequate levels of protection will be performed only:
• I. after the completion between UMESH & KANTI LIMITED and said parties of specific agreements containing safeguard clauses and appropriate guarantees for the protection of your personal data (known as "standard contractual clauses"), or
• II. if the transfer is necessary for the completion and execution of a contract between you and UMESH & KANTI LIMITED (for the purchase of goods offered on our website, for registration on the website or use of services on the website), or
• III. for the management of your requests.


7) HOW LONG DO WE KEEP YOUR DATA?

We keep your personal data for a limited period of time in line with our data retention policy. The specific retention period will vary according to the reason for processing your personal data. After this period, your data will be permanently erased or otherwise irreversibly rendered anonymous.

Your personal data are retained in accordance with the following criteria:

When you have purchased goods from www.mr-dapper.com, we will retain the billing data until the end of the relevant accounting period, normally seven years from the billing date;

When you make a payment, we will retain your payment details up to the certification of the payment and the completion of the relevant administrative-accounting formalities regarding your right of withdrawal and the terms applied for the disputing of the payment;

When you provide us with personal data in order to use the services of www.mr-dapper.com, such as marketing communications subscription, we will keep your data for this purpose until the termination of the service or until you cancel your subscription to the service;

When you give us your consent to send you marketing communications, you can withdraw your consent at any time. We will consider your consent to be current for five years from your last interaction with any email that we send you, with our App or with www.mr-dapper.com. In any case, we will reduce the number of marketing contacts after six months if you don't interact with us;

When we use your personal data and browsing history to analyse your behaviour in order to customise the website and to show you personalised sales offers, we will keep the data for analytical purposes until you ask us to delete it;

When we use personal data for market research and satisfaction surveys, we will keep the data until you ask us to stop.

When you contact our Customer Care team, we will keep any additional personal data you provide that is specific to your enquiry for as long as you remain an active customer of www.mr-dapper.com

When you contact our Customer Care team, we will keep the call recording for 6 months. Credit card details are not recorded as part of the call.

8) YOUR RIGHTS

You have the right to request a copy of the data that we hold about you (and we will provide this to you free of charge once we have confirmed your identity).
If you would like a copy of some or all of your personal data, please email or write to us using the contact details in this policy.
If we do hold data about you we will:

  - give you a description of it
  - tell you why we are holding it
  - tell you who it could be shared with
  - tell you how long we will keep the data
  - if the data was not provided by you, we will give you any available information such as the source of the data
  - tell you if the data has been used for automated decision making
  - tell you if the data is stored outside of the European Economic Area, and if so what safeguards are in place to protect your personal data
  - let you have a concise and clear copy of the data

You have the right to ask us to correct any inaccuracies in the personal data we hold about you and to stop us using your data until it has been corrected. We want to make sure that your personal data is accurate and up to date and we will be happy to correct or remove data you think is inaccurate. You can also update your own information at any time by logging into My Account at www.mr-dapper.com. You have the right to withdraw your consent to marketing at any time by calling our Customer Care team, clicking "unsubscribe" on a marketing email or replying STOP to a text message. Alternatively, you can sign into your account on www.mr-dapper.com and update your requirements in our Email Preference Centre. You may receive a small number of further communications immediately after unsubscribing but we will implement your request as quickly as possible.

You have the right at any time to oppose our processing of your personal data on the basis of our legitimate interest. You will need to explain the reasons behind your request and allow us to consider your request and respond.

You have the right to request the deletion of your personal data. After receiving and reviewing your request, if legitimate it will be our responsibility to cease processing promptly and to delete your personal data.

You have the right to receive a copy of your data that we process based on your consent or on the basis of a contract with you in a standard format. If you wish, where technically possible, we can transfer your data directly to a third party indicated by you.

To exercise any of these rights, you can sign in to your account, contact our Customer Care team at [email protected] or +91 8700009418.

To ensure that the data of our users are not subject to breaches or illegitimate use by third parties, we will ask you to confirm your identity before carrying out your request.

9) SECURITY

We protect your personal data with specific technical and organisational security measures aimed at preventing your personal data from being used illegitimately or fraudulently.
In particular, we use security measures that guarantee: pseudonymisation or encryption of your data; the confidentiality, integrity, and availability of your data as well as the resilience of the systems and services that process them; the ability to restore data in the event of a data breach. Furthermore, UMESH & KANTI LIMITED undertakes to test, verify and regularly evaluate the effectiveness of technical and organizational measures in order to guarantee continuous improvement in the safety of processing.

10) COMPLAINTS

If you believe that UMESH & KANTI LIMITED is processing your personal data in contravention of the Law, you can file a complaint with the supervisory authority responsible for compliance with the rules on personal data protection.

In the UK, the complaint can be presented to the ICO. More information on how to complain is available on the ICO's website at https://ico.org.uk/ . In INDIA, the complaint can be presented to the Ministry of Corporate affairs. More information on how to complain is available on the website at https://services.india.gov.in/service/detail/register-your-complaint-with-ministry-of-corporate-affairs .

11) CHANGES TO THIS NOTICE

We keep our Privacy Policy under regular review in order to reflect changes in our services and in privacy regulation. This Privacy Policy was last updated on 17 January 2019

TABLE OF USE AND LEGAL BASIS FOR PROCESSING

Our use of your data Our legal basis for processing

When you purchase a product from www.mr-dapper.com we ask you for the personal data necessary to allow us to fulfil our contract with you including taking payment, completing any related anti-fraud checks if you choose to pay by credit/debit card, billing, shipping and delivery of the product and possible handling of the return.

1. The provision of your personal data for these activities is a contractual obligation. You are free to communicate your data or not, but in the absence of the requested data it will not be possible to finalise or execute the contract and your requests. This means that while you will continue to be able to browse www.mr-dapper.com, you will not be able to purchase products and you will not be able to use the services of our website such as the Wish List.

2. When you make a purchase at www.mr-dapper.com, we are required to process your personal data to meet our legal obligations in accordance with the tax provisions and other statutory rules which apply. You are free to decide whether or not to purchase from us, but if you do make a purchase this use of your data will be necessary to meet our legal obligations.

3. When you make a purchase at www.mr-dapper.com, we will use some of your personal data to carry out anti-fraud activities: we have a legitimate interest in carrying out this activity to prevent and prosecute any fraudulent activity.

When you visit www.mr-dapper.com, we will collect the personal data necessary to allow us to provide you with the services of the website, such as placing and holding items in your shopping bag. Our use of your data is necessary for our legitimate interest in ensuring that the service we provide to you is managed correctly.

When you visit www.mr-dapper.com, we will use some data about your use of the website to help us improve the website and our promotion of the website. This will include data about how you came to the website; the date and time of your visit; products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction data (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. Our use of your data is necessary for our legitimate interest in ensuring that the service we provide to you is managed correctly.

We also collect data about your use of www.mr-dapper.com by using cookies. More information about how we use cookies and how you can, if you wish, turn off cookies is included in our Cookie Policy. You have given your consent to our use of cookies via the cookie banner that appears on the website. You can choose which cookies to accept via our Cookie Policy. Some cookies are necessary for our legitimate interest in ensuring that the service we provide to you is administered correctly e.g. retaining items in your shopping basket.

When you register on www.mr-dapper.com, we will collect the data necessary to ensure that we can recognise you on return visits and provide you with the services registration offers, such as creating a wish list or subscribing to emails about your favourite designers. If you would prefer not to continue receiving these emails, you can unsubscribe at any time using the link on the bottom of the email, or by contacting our Customer Care team. The provision of your personal data for these activities is a contractual obligation. You are free to communicate your data or not, but in the absence of the requested data it will not be possible to finalise or execute the contract and your requests. This means that while you will continue to be able to browse www.mr-dapper.com, you will not be able to use the services of our website such as the Wish List or alerts about deliveries from your favourite designers.

When you sign up for our marketing communications, we will ask you for your email address to enable delivery of the marketing communications. If you would prefer not to receive these emails, you can unsubscribe at any time using the link on the bottom of the email, or by contacting our Customer Care team. You have given your consent and asked us to send you our marketing communications.

If you have purchased from www.mr-dapper.com, we will use the personal data we hold about you, including your purchase history, to contact you regarding products and services that may be of interest to you. This contact will normally be via email, but in certain circumstances we may contact you via other methods e.g. we may call you if an item you have been eager to purchase comes back into stock. If you would prefer not to be contacted in this way, you can unsubscribe from emails at any time using the link on the bottom of the email, or update your preferences via www.mr-dapper.com or by contacting our Customer Care team. Our use of your data is necessary for our legitimate interest in ensuring that you receive information about goods and services that may be of interest to you.

We analyse contact data, purchase histories, web browsing data and lifestyle data to tailor our marketing communications, web site presentation and internet advertising to meet your preferences. For example, if you have been browsing or have previously purchased a particular shoe designer, we may send you an email to tell you that these items are now on sale or display similar products to you on our own website or as part of our internet advertising Our use of your data is necessary for our legitimate interest in ensuring that you receive information about goods and services that may be of interest to you.

When you contact our Customer Care team, we will use the personal data you provide and that we have collected to respond to your requests for help or information. The provision of your personal data for these activities is a contractual obligation. You are free to communicate your data or not, but in the absence of the requested data it will not be possible to finalise or execute the contract and your requests.

When you use the App version of our website, we will collect data regarding your use of the App and your IP address, in order to send you push notifications about products and services that we believe may be of interest to you. You have given your consent to push notifications.

When you call the Customer Care team, your call will be recorded for training and fraud prevention purposes. Our use of your data is necessary for our legitimate interest in ensuring that our employees receive adequate training and for fraud prevention.

We will use the contact information that you provide to deliver service messages such as any change to our Terms and Conditions or Privacy Policy, delivery updates or other non-marketing communications such as fraud prevention checks. Our use of your data is necessary for our legitimate interest in ensuring that you receive information relating to our contract with you.

To improve our marketing communications, we use a similar technology to cookies to confirm whether you have opened a marketing email or clicked on a link in the email. This information helps us to measure the value of our communications and to provide you with relevant content. This processing constitutes profiling under the GDPR. We process your personal data in this way as it is in our legitimate interest to offer you a personalised experience on our sites and to provide you with personalised advertising and marketing.

If you have given us your email address or mobile phone number, we may supply this data to digital advertising or social media companies who work on our behalf, such as Facebook and Google. This is so we can show you advertising via these sites that is tailored to your interests and your purchase history. At our request, Facebook and Google may also use this data to identify individuals with similar characteristics to our customers and then serve our advertising to these individuals. The data we provide to these organisations is limited to email address or mobile phone number and is always provided in an encrypted format. If you would prefer not to see targeted advertising from us on social media, please refer to the instructions provided by the website or app, for example on Facebook, Twitter, Instagram, and Google. This processing constitutes profiling under the GDPR. We process your personal data in this way as it is in our legitimate interest to offer you a personalised experience on our sites and to provide you with personalised advertising and marketing.

Online retargeting is a form of online advertising that allows us and some of our advertising partners to show you advertising based on your browsing patterns and interactions with our websites. For example, when you have visited our website then moved to another site, you may start seeing our adverts displaying special offers or reminding you of the products you were browsing on our website. The technology behind these adverts is based on cookies. More information about how we use cookies and how you can, if you wish, turn off cookies is included in our Cookie Policy. This processing constitutes profiling under the GDPR. We process your personal data in this way as it is in our legitimate interest to offer you a personalised experience on our sites and to provide you with personalised advertising and marketing.

PRIVACY POLICY - OTHER REGIONS

This website is owned and run by UMESH & KANTI LIMITED ("we", "our", "us"). If we use the term "our Group", this means us and our subsidiaries, our ultimate holding company and its subsidiaries (or any of them). The term "our online services" refers to UMESH & KANTI LIMITED, our mobile and tablet applications, our pages on third party social media platforms such as Instagram, Facebook, Twitter, Pinterest and Google+ and any other websites or apps we own or run from time to time. The term "our services" refers to our online services and any of our other products and services. If you use any of our services, we will refer to you using the terms "user", "visitor", "you", "your", "yours" in this policy.

We respect the privacy rights of our visitors and recognise the importance of protecting the information collected about them. This Privacy Policy is about how we collect, store, and use the personal information that you provide to us. As part of our commitment to your privacy rights and security, our websites have been certified by Cybertrust.

This privacy policy explains:

• What personal information do we collect from you and how?
• What about cookies? What are cookies?
• How this information may be used
• Who we will share your personal information with
• Where we process your personal information
• Marketing opt-in and opt-out provisions
• How you can access your personal information and keep it up to date
• Safeguarding your personal information
• Why we link to other websites
• How we can make changes to this policy
• Where and how to ask questions or contact us about this policy

If you are under 16, you must inform a parent or guardian about our privacy policy to obtain their agreement to the privacy policy before registering, subscribing or placing an order with us.

WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW ?

We collect personal information about you when you register or subscribe for one of our services, place an order, buy a gift voucher, use our online services, interact with us in any other way, such as via social media, click on an advert that we put on our or someone else's website, use our Personal Shopping services, ask for information or assistance, give us a testimonial or other feedback, comment on any blogs or articles featured in our services, attend an event that we run or sponsor, enter competitions or special promotions, sign up for our special offers or other updates, participate in research panels or fill in surveys. By registering, subscribing or using our services, you consent to the use of your personal data in line with this policy. We may also receive information about you from our Group and from third parties, with whom we have a business relationship.
The information we collect and hold about you may include your name, email address, phone and mobile phone numbers, home address, shipping and payment card billing address, payment card details, IP address, search criteria, shopping history, shopping preferences, sizings, responses to research panels and surveys, the type of browser you use (a browser is the program you use to look at websites, such as Internet Explorer, Firefox or Safari), the times when you access the site and for how long, your referring URL (the site you come from to reach our website), cell IDs (these are the unique identifiers of the telecommunications towers being used by your mobile phone when you use our locations-based services on your mobile phone or tablet) and other location information (for example, GPS measurements), photographs and other content you share with us when you use our services, date of birth, password details, answers to security questions and any other information you may give us.
We may record or monitor calls that you receive from us or make to us. We do this for security and training purposes, and to improve the services we provide to you.

WHAT ABOUT COOKIES? WHAT ARE COOKIES ?

We and our business partners collect information about your use of our online services using cookies. Cookies are very small files that are sent by us to your computer or other device which we can access when you visit our site in future. Cookies help us remember who you are and other information about your visits. They can help display the information on a website in a way that matches your interests. Most major websites use cookies. For more information about how we use cookies, please read our Cookie Policy.

HOW THIS INFORMATION MAY BE USED

Whenever you give us your personal information we will use it in accordance with applicable privacy laws and for the purposes set out in this policy, on the data entry forms you complete, in any relevant terms and conditions and on pages or emails which link to the data entry forms.

When you use our services:

If you use any of our services, register for or attend one of our events, set up, look at or change your account details or contact your personal shopper or a member of our Customer Care team, we will record your personal details. Your information will be used in the first place to provide the products, services or information you have asked for and to provide you with a personalized shopping experience. We keep the information you provide and may use it for several purposes, including: (i) accounting, billing, reporting and audit; (ii) credit checking or screening; (iii) authentication and identity checks; (iv) credit, debit or other payment card verification and screening; (v) debt collection; (vi) safety, security, health, training, administrative and legal purposes; (vii) data matching and dedupe, statistical and market analysis, and marketing information; (viii) advertising and marketing for us, our Group and third parties; (ix) developing, testing and maintaining systems; (x) studies, research and development; (xi) customer surveys; (xii) customer care and to help us in any future dealings with you, for example by identifying your requirements and preferences; (xiii) where required by law or in connection with legal proceeding or disputes; and (iv) any other uses set out in the terms and conditions for use of our services. For these purposes we may disclose your information to one or more of the other organisations listed in the section called "who we will share your personal information with".
Saved payment card details will only be shared with our payment partner and not with any other third parties and will only be used to process your order, using our payment partner's systems.
We may also use your personal information to send you marketing updates, as detailed in the next section.

Tracking how our online services are used:

We collect, and use third parties to collect and share with us, information from lots of visitors to our online services and analyse it to build up a picture of how people use our websites. This helps us improve the services we offer. We may also give anonymous statistics about visitors to other, reputable organisations, but the information we provide will not include details that would allow these organisations to identify you. For more information on our use of cookies, please read our Cookie Policy.

Customisation of our online services and advert targeting:

We may use the information you give us about yourself and the information we collect via cookies when you use our online services to build up a picture of your interests. We may then use this information to try to make sure that when we send you marketing communications and when you visit our websites or use our online services, you don't miss offers and information that might interest you. This information may also be used by our third party advertising agencies and networks, to advertise our own or third party products and services to you when you visit third party websites and online services. This is called advert targeting or interest-based advertising. For more information on how to reject targeted advertising or interest-based advertising cookies please read our Cookie Policy.

Testimonials:

If you give us feedback, we may use it to improve our services and we may publish it online or offline to promote our business and our services. We will ask for your permission before we publish it.

Comments and reviews submitted to our online services:

If you wish to submit a comment or feedback on a blog or article featured on our services, we may (but are not obliged to) publish your comment online or offline to promote our business and our services. We will collect your name or username which will be displayed next to your comment and e-mail address, which will not be published, but which we may use to contact you in relation to your comment.

Mobile services:

When you request our mobile services, we may keep your mobile phone number, the make and model of your phone, the operating system used by your phone and details of your network operator, and we will link a unique identifier to your mobile phone number. We'll store your device language, app language, country, We need this information in order to provide the features and services enabled through our mobile services and to administer our mobile service. Our Givenchy mobile services use your location to show your closest Givenchy store. We may also use it for SMS or voice marketing and market research.

Social networks:

If you follow us or interact with us on any of our pages on third party social media platforms, such as Instagram, Facebook, Twitter, Pinterest and Google+, information you provide will be subject to the third party's privacy policy, as well as this privacy policy.

Direct marketing:

For information on how we may market to you, please read the section called "marketing opt-in and opt-out provisions".

Customer surveys:

Every now and again, we may ask you for your opinion on our services and the products you have purchased through our services. When we do research or surveys, we may use cookies and may combine the information collected by those cookies with your answers.

WHO WE WILL SHARE YOUR PERSONAL INFORMATION WITH

We will share your information with other companies in our Group, who may use it for their own business purposes, as set out in their privacy policy. These purposes may include financial reporting and analysis, strategic planning, the development of customer segmentation and metrics to provide a consistent view of our customer base, research and analytics, to help us source the right products in future and make better product recommendations, more effective targeting of our marketing campaigns, the creation of inspiring content and editorial features, the development of new products and collaboration opportunities with designer brands. It will also be used to provide more tailored marketing by phone, post, email, SMS or any other means (electronic or otherwise) and you expressly agree to such use.

From time to time, we may engage third party business partners to provide information about you or to collect personal information on our behalf. We may also share or match your data with third party business partners to provide you with the products, services or information you ask for or for interest-based advertising. We may pass your information onto one or more of the following organisations: (i) data processing companies, mailing houses and other third party suppliers working on our Group's behalf; (ii) ad-serving agencies and other advertising intermediaries; (iii) credit reference or fraud prevention agencies, which may keep a record of that information; (iv) research students, universities and other research and development organisations; (v) regulatory bodies, government and enforcement agencies, such as the police.

Every now and again, we receive requests for information from government departments, the police and other enforcement agencies. If this happens, and there is a proper legal basis for providing your personal information, we will provide it to the organisation asking for it.

We collate information about site traffic, sales, wish lists, and other commercial information which we may pass onto third parties, but this information does not include any details which can identify you personally.

WHERE WE PROCESS YOUR PERSONAL INFORMATION

When we use your information as described in this policy, this may involve sending your information outside INDIA or the European Economic Area (EEA). When we do this, we make sure that appropriate steps are taken to protect your personal information and your rights. By providing us with your personal information, you agree that we may transfer, store and process your information outside outside INDIA or the EEA. Governments in certain countries such as the USA have broad powers to access data for security, crime prevention and detection and law enforcement purposes.

MARKETING OPT-IN AND OPT-OUT PROVISION

We offer you the chance to receive news and fashion updates which, depending on your preferences, we will discuss with you by phone or live chat or send to you via email, SMS and/or direct mail. These include alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. You can opt-out of receiving these updates, if you wish.

We, or our third party business partners, may also ask you if you want to receive marketing if you enter a promotion or attend an event thrown or sponsored by us. Other companies in our Group may also pass your personal information to us for marketing use.
Marketing communications you subscribe to will only be sent by our Group.

You have the right to ask us not to use your personal information for marketing. At all times, we will offer you the opportunity to unsubscribe from any service or update to which you have subscribed, if you change your mind. Whenever you receive direct marketing from us, we will tell you how to unsubscribe. Alternatively

you can change your marketing preferences by logging into My Account. To opt out of direct mail, please contact our Customer Care team:

For Mr. Dapper, on +91 8700009418 or by email at [email protected].

If you tell us that you do not want to receive direct marketing, we will still contact you in order to provide you with products and services you request and for administration purposes.

HOW YOU CAN ACCESS YOUR PERSONAL INFORMATION AND KEEP IT UP TO DATE

You have the right to see information we hold about you, with some exceptions which are described in the privacy laws. If you would like a copy of your personal information, please contact our privacy officer at [email protected]. You will need to pay a processing fee.

You have the right to review and update your personal details. If for any reason you are concerned that the personal information we hold is not correct, please visit our online services and, after logging into the site using the "Sign In" menu on the home page, your personal information will be made available for review and change in the "My Account" section. Only you or, upon your request, our Customer Care team, may access your personal data from our online services using your user ID and password. Information may be changed online within "My Details", "Shipping Details" and "My Email Preferences". You can change or delete saved credit/debit card details each time you make a purchase. You will also be able to delete saved credit/debit card details by adding or editing a shipping/billing address. If you change your billing or shipping address while your order is still being processed, the order will be re-processed through security validation checks. If you prefer, you may contact us by email at [email protected] and we will amend your personal details.

Our Live Chat provider stores all chat conversations for 13 months. To receive a copy of your chat conversation simply request this when exiting Live Chat or contact our Customer Care team by emailing [email protected] 

SAFEGUARDING YOUR PERSONAL INFORMATION

We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided to us. We have put in place technology and security policies which are designed to protect the personal information we hold about you. We also follow the security procedures that applicable privacy laws require. These cover storing, using and releasing any information you have provided and, as well as measures designed to prevent unauthorised access or use. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use.

WHY WE LINK TO OTHER WEBSITES

Our online services contain hyperlinks to websites that are owned and operated by other organisations. These websites have their own privacy and cookie policies, and we urge you to read them. They control how your personal information is used when you give it to these other organisations or they collect it with cookies. We do not approve any other websites and we are not responsible for any information, material, products or services that are on or accessible through those websites or for the privacy practices of websites run by other organisations. If you use these other websites you do so at your own risk.

HOW WE CAN MAKE CHANGES TO THIS POLICY

We may update this privacy policy from time to time so you may want to check it each time you give us personal information or use our websites.

WHERE AND HOW TO ASK QUESTIONS OR CONTACT US ABOUT THIS POLICY

If you require further information about our privacy policy: We welcome your questions, comments and requests about this privacy policy. If you require more information, please contact our privacy officer at [email protected]

If you wish to talk to a Customer Care representative, please call:

Mr. Dapper on +918700009418 or by email at [email protected].

COOKIE POLICY

This website is owned and run by UMESH & KANTI ("we", "our", "us"). If we use the term "our Group", this means us and our subsidiaries, our ultimate holding company and its subsidiaries (or any of them). The term "our online services" refers to Mr. Dapper, UMESH & KANTI LIMITED, UMESH AND KANTI INDIA PRIVATE LIMITED, our mobile and tablet applications and any other websites or apps we own or run from time to time. If you use any of our online services, we will refer to you using the terms "user", "visitor", "you", "your", "yours" in this policy.
This cookie policy explains:

• The cookies used on our online services
• Advertising cookies used on our business partners' websites
• How to reject or opt out of receiving cookies
• Third-party cookies


THE COOKIES USED ON OUR ONLINE SERVICES

The cookies we and our business partners use on our online services can be grouped into the following categories:

Essential cookies:

Some of the cookies on our online services are essential for us to be able to provide you with a service you have requested. An example of this would be a cookie that enables you to log into your account on the website, or one which allows communication between your browser and the website. Our cookie-preference cookie, described in the section 'How to reject or opt out of receiving cookies', is also an essential cookie. You may not be able to use our website without these cookies.

Website functionality cookies:

These cookies enable you to browse our online services and use features such as shopping baskets and wish lists.

Website analytics cookies:

We use these cookies to measure and analyse how our customers use our online services. An example is counting the number of different people visiting our website or using a particular feature, rather than the total number of times the site or feature is used. This allows us to continuously improve our online services and your shopping experience.

Customer preference cookies:

When browsing or shopping online, our online services will remember preferences you make (for example your user name, language or location). This improves your experience and makes your browsing simpler, easier and more personal to you.

Social sharing cookies:

We use cookies to allow you to share content directly on social networking/sharing sites like Instagram, Facebook and Twitter. Examples would be if you wanted to 'like' or 'tweet' about a product advertised on our online services.

Interest-based advertising cookies:

You will have noticed, when visiting other websites, that you are shown adverts for products and services you may wish to buy. The money made by website owners for showing third-party adverts on their websites often pays for the cost of running the website, and therefore often allows you to use the website without having to pay a registration or usage fee. Like many businesses, we place adverts for our services on a range of our partners' websites. However, to try and ensure that the adverts you see are relevant to you, we use cookies to collect information about the types of things that interest you, for example websites you visit and your geographic location. Having these cookies does not increase the number of adverts you will be shown, but simply makes the adverts you see more relevant. In addition, they limit the number of times you see an advertisement, as well as helping us measure the effectiveness of our advertising campaigns.

ADVERTISING COOKIES USED ON OUR BUSINESS PARTNERS' WEBSITES

We place adverts on a number of third-party websites. We use cookies to control how often you are shown a particular advert on those websites, so you do not see the same advert too frequently. We do not collect any personal data within these cookies. To reject our use of these cookies, please refer to your browser settings.

HOW TO REJECT OR OPT OUT OF RECEIVING COOKIES

If you want to delete any cookies that are already on your computer, please refer to the help and support section on your internet browser for instructions on how to locate the file or directory that stores cookies.
Please note that our online services cannot always control third-party cookies stored on your machine from our online services and that setting your cookie preferences with us will not stop those third-party cookies from being stored on your machine. Therefore you must manage these cookies directly with the relevant third party. Please see our 'Third party cookies' section below for more information.

Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.